Frequently Asked Questions (FAQ)
What if I forget my account password?
Click the „Forgot Password“ link on the login page to reset your password via email.
How do I change the email linked to my account?
Contact our support team with your current email and the one you’d like to switch to. We’ll verify and update it for you.
Do you restock limited edition items?
Limited edition items are usually not restocked. Once they sell out, they may not return.
Can I order by phone or email?
At this time, we only accept orders placed through our website for security and accuracy.
Are there any hidden fees?
No, we do not charge hidden fees. All costs are displayed clearly at checkout.
Can I delay shipping for my order?
We do not offer delayed shipping. Orders are processed automatically once placed.
Do you include customs fees in international shipping?
Customs duties are not included in your purchase. International customers may be responsible for these upon delivery.
What if my return is rejected?
If a returned item does not meet our return conditions, it will be sent back to you and not refunded.
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